Bringing the guest experience to excellence

Schedule the next Mystery Guest in your hotel

Raise the guest experience to excellence

schedule the next Mystery Guest in your facility

We believe that Hospitality, before being a business, is a way of living and interacting with people. We believe in empathy as one of the highest forms of luxury and in human warmth as the key to create solid and effective relationships with guests and customers. Hospite was created with the aim of enhancing, developing and sharing the Italian Hospitality tradition through training, consulting and coaching activities.

We do this with our passion, with our skills and with experience gained on the field. All these ingredients have led us to be a team of professionals with varied skills and committed to fostering an all-Italian tradition together with our customers.

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your path

We develop all-round professional development paths through targeted consulting activities for hotels and companies, one-to-one or team coaching, classroom training in our Academy and digital training activities.

Consulting

Coaching

Classroom training

Digital Academy

Schedule an in-depth free call with Francesca

Contact us to develop your training path in Hospite. Francesca will answer your questions and guide you towards the most suitable activity for you and your needs.

Feedback from our customers

The thoughts of those who have taken part in our activities.

Growth, constant development and satisfaction. Three elements that define a high-level career path.

Lorena - Front Office Manager

Mystery Guest Profession

The Mystery Guest course is undoubtedly held by highly trained professionals and the training is of the highest quality. At the end of the course, after the final test, you realise how important it is to pay attention to what you observe as objectively and precisely as possible. The most important lesson I take with me is the importance of being organised so as not to miss valuable and useful details in order to write a good report. Seriousness and commitment in doing this work are essential components. I am very happy to have attended this course!

Davide - Hotel Manager

Mystery Guest Profession

The training takes place in a very engaging atmosphere, full of examples, with a well-structured and clear path. At the end of this wonderful adventure, a practical test gives the student the opportunity to put into practice what he or she has learnt in the classroom, writing a final report. A finely managed course in every detail, which I would recommend without hesitation to anyone wishing to embark on this career path.