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13 Dec 2024 | 3 minuti
Hospitality in Italy in 2024: Data, Trends and Thoughts
21 Nov 2024 | 4 minuti
Why you should schedule a mystery audit: the benefits for hotels
05 Nov 2024 | 4 minuti
Luxury and awareness: the key to creating unforgettable experiences
17 Oct 2024 | 4 minuti
Optimising the Customer Experience: Strategies and Advantages
20 Sep 2024 | 5 minuti
How to Become a Mystery Guest: The Complete Career Guide
24 Apr 2024 | 4 minuti
Il ruolo della creatività: dal buio alla luce nel mondo dell’ospitalità
15 Apr 2024 | 4 minuti
Beyond the walls: the art of storytelling that turns hotels into exciting adventures
27 Mar 2024 | 3 minuti
Spa e Wellness: awakening emotions and turning them into colours
06 Mar 2024 | 3 minuti
A New Customer Experience Model in the Retail World
01 Feb 2024 | 5 minuti
Being Leaders today
15 Dec 2023 | 5 minuti
2023: una valigia di ricordi
23 Nov 2023 | 4 minuti
Food & Beverage: why should you invest in menu engineering?
06 Oct 2023 | 2 minuti
No more pretending: the importance to express your needs to make workplaces less toxic
25 Aug 2023 | 3 minuti
From strategy to intuition: how to develop courage and creativity in the world of hospitality
29 Jun 2023 | 4 minuti
Wine Hospitality: how to transform the guest experience into emotions
06 Apr 2023 | 2 minuti
Professionista della Guest Experience: technique meets experience
18 Nov 2022 | 2 minuti
Tailoring Guest experience: The Importance of behaviour codes
30 Sep 2022 | 3 minuti
A new culture for business world
30 Jun 2022 | 3 minuti
Under the Great Resignation Iceberg: thoughts and tools for working in the present
16 Jun 2022 | 3 minuti
Finding hospitality staff
23 May 2022 | 2 minuti
Being a leader in the future of Hospitality
15 Mar 2022 | 3 minuti
Hospitality and front office: skills for today’s world
21 Oct 2021 | 3 minuti
The role of feedback in the Mystery Guest’s work
19 Oct 2021 | 3 minuti
The pillars of welcoming in hospitality
11 Sep 2021 | 4 minuti
The Italian hospitality, a great beauty
12 Aug 2021 | 5 minuti
The evolution of the concept of added value in hospitality
10 Jun 2021 | 5 minuti
The role of storytelling in the Guest Experience
24 May 2021 | 3 minuti
The value of territory as key of tomorrow’s tourism
08 Feb 2021 | 5 minuti
Hospitality: towards an innovative and sustainable tomorrow
23 Oct 2020 | 4 minuti
Enhancing communication skills in the age of social distancing
11 May 2020 | 2 minuti
A new meaning of “care” in Hospitality
12 Mar 2020 | 4 minuti
Hospitality: post Coronavirus scenarios
05 Feb 2020 | 2 minuti
The importance of taking care of details
07 Oct 2019 | 3 minuti
The importance of knowing how to provide clear and conscious feedback in hotel
26 Mar 2019 | 3 minuti
The three most required luxury elements in the Hotel: emotional connection, human contact and…