ADLER Spa Resort DOLOMITI

Nestled between majestic peaks and lush green landscapes, the ADLER Spa Resort DOLOMITI blends harmoniously into its surroundings. It is not only its location in the holiday region of Val Gardena, which has always been a favourite destination for nature lovers, that makes it an extraordinary place to recharge your batteries. The spacious wellness area and the wellness ambience also contribute to conveying the essential lightness for any relaxing holiday.

The training project focused on the central role of the guest experience in order to create unique experiences for the hotel guests. In addition, we trained the staff in specific skills such as problem solving, communication, linguistics and empathy.

• Guest Experience: during the training sessions, we analysed the role of the guest experience in developing unique experiences with a strong attention to detail
• Communication, linguistics and empathy: staff have been trained to provide techniques and tools to communicate effectively with guests, using the most effective words and creating an empathetic atmosphere
• Problem Solving: the employees of the facility got involved in developing problem solving techniques by applying theory to real cases and role play.